Terms of Service

1. Acceptance of Terms

By accessing and using the Vexara Labs website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Vexara Labs provides professional consulting services including:

• Infrastructure assessment and optimization
• Cloud migration and modernization
• DevOps consulting and implementation
• Database optimization and performance tuning
• Team augmentation and engineering services
• Performance monitoring and observability
• Custom SaaS development and consulting for clients

3. Service Agreements

Specific consulting engagements are governed by separate service agreements that include:

• Detailed scope of work and deliverables
• Project timelines and milestones
• Pricing and payment terms
• Intellectual property provisions
• Confidentiality and non-disclosure terms

4. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of any login credentials
• Use our services only for lawful purposes
• Not interfere with or disrupt our services
• Respect intellectual property rights
• Comply with all applicable laws and regulations

5. Payment Terms

Unless otherwise specified in a service agreement:

• Payment terms are Net 30 from invoice date
• Late payments may incur interest charges
• Disputed charges must be raised within 30 days
• Refunds are subject to the terms of specific service agreements

6. Intellectual Property

Intellectual property rights are handled as follows:

• Client retains ownership of their existing intellectual property
• Custom code and deliverables developed specifically for clients are owned by clients unless otherwise specified in the service agreement
• Vexara Labs retains ownership of our methodologies, tools, frameworks, and pre-existing intellectual property
• Work product ownership is defined in individual service agreements
• Both parties respect third-party intellectual property rights

7. Confidentiality

We maintain strict confidentiality regarding client information and projects. All team members sign comprehensive non-disclosure agreements. Client information is only used for providing services and is not shared with third parties without explicit consent.

8. Data Protection and Privacy

We are committed to protecting your data and privacy:

• Our data handling practices are detailed in our Privacy Policy
• We comply with applicable data protection laws including GDPR and CCPA
• Client data collected during consulting engagements is used solely for service delivery
• We implement industry-standard security measures to protect your information
• Data retention periods are defined in individual service agreements

For detailed information about data collection and processing, please review our Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law, Vexara Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business interruption, arising from your use of our services.

10. Disclaimers

Our services are provided "as is" and "as available." We disclaim all warranties, express or implied, including:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding the accuracy or completeness of information
• Warranties that services will be uninterrupted or error-free
• Guarantees of specific business outcomes, performance improvements, or cost savings

While we strive to deliver excellent consulting services, results may vary based on factors outside our control including client environment, implementation, and business conditions.

11. Termination

Either party may terminate consulting engagements according to the terms specified in individual service agreements. We reserve the right to suspend or terminate access to our website for violations of these terms.

12. Indemnification

Both parties agree to indemnification as follows:

Client Indemnification:

You agree to indemnify and hold Vexara Labs harmless from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of third-party rights.

Vexara Labs Indemnification:

We will indemnify you against claims that our services infringe third-party intellectual property rights, subject to limitations specified in individual service agreements.

13. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.

14. Dispute Resolution

In the event of any dispute arising from these terms or our services:

• The parties agree to first attempt resolution through good faith negotiation
• If negotiation fails, the parties agree to pursue mediation before litigation
• Any legal action must be brought in the appropriate courts of North Carolina
• Both parties consent to the exclusive jurisdiction and venue of North Carolina courts

This dispute resolution process does not prevent either party from seeking injunctive relief for violations of intellectual property rights or confidentiality obligations.

15. Governing Law

These terms are governed by the laws of North Carolina, United States. Any disputes shall be resolved in the appropriate courts of North Carolina.

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms of Service, together with any executed service agreements and our Privacy Policy, constitute the entire agreement between you and Vexara Labs:

• These terms supersede all prior or contemporaneous agreements, understandings, and communications
• No modification or waiver of these terms is valid unless in writing and signed by both parties
• In case of conflict between these terms and a signed service agreement, the service agreement prevails

18. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated through our website or email. Continued use of our services after changes constitutes acceptance of the new terms.

19. Contact Information

For questions about these terms or our services, please contact us: